# Teknosa Internal Trainer Development Case Study

> How a multi-dimensional programme helped Teknosa's frontline employees develop internal trainer capability across adult learning, instructional design, storytelling and game-based learning.

Source: https://www.theleapers.co/en/case-studies/teknosa-internal-trainer-development

**Client:** Teknosa · Retail

The Leapers supported frontline employees on their journey toward becoming internal trainers through a multi-dimensional programme — developing teaching capability, not only presentation skills.

## The Context

The Leapers participated in the development of Teknosa Academy and supported frontline employees on their journey toward becoming internal trainers.

## What We Understood

- Subject-matter expertise alone does not automatically create strong internal trainers.
- The programme therefore needed to develop multiple teaching capabilities rather than focus only on presentation skills.

## What We Designed

A multi-dimensional trainer-development programme.

### Adult learning

Understanding how adults learn.

### Instructional design

Designing training from scratch using a real learning need.

### Effective speaking & body language

Using voice, stage presence and non-verbal communication.

### Storytelling

Making learning more memorable and engaging.

### Game-based learning

Learning how games can become part of a learning experience by experiencing them directly.

## Capabilities Involved

- **The Leapers:** Trainer-development programme design and delivery

- Internal trainer systems
- Adult learning
- Instructional design
- Storytelling
- Game-based learning

## The Impact

### What the Work Enabled

- Multiple trainer capabilities were developed in one coherent journey.
- Participants practiced both design and delivery.
- Experiential learning became part of trainer development.

## Related Services

- [Internal Trainer Systems](https://www.theleapers.co/en/services/corporate-academy-learning-systems/internal-trainer-systems)
- [Corporate Academy Design](https://www.theleapers.co/en/services/corporate-academy-learning-systems/corporate-academy-design)